The most important part of long-term care insurance or any other type of insurance for that matter is when it is time for claim-when you actually need it! And you want to make sure that insurance company is going to be there when you need them! Genworth has over 35 years of experience, they have serviced long-term care insurance policies and paid over $7.7 billion in claim benefits (as of 12/31/11, according to Genworth.com). So when it comes time for someone to start their long-term care claim, Genworth knows the importance of providing their policy holders with meaningful support and answers to their questions about their policy, services and options available.
Genworth makes the process to start a claim pretty easy, it is all outlined at this link - http://www.genworth.com/content/tools_and_forms/claims/long_term_care_insurance.html.